L. Hoppen & Co. (Chartered Certified Accountants) has developed from a multiplicity of disciplines as you will note from the services that we provide in the enclosed literature. We have a number of client service aims:-
1.A professional service. We have high ideals about our professional work and conduct. This transmits itself through to our clients who benefit from this approach.
2.A personal service, availability to deal with queries. We do not give much of this responsibility to trainees.
3.A comprehensive service. Our quality assurance demands that should we spot, or you request that you require extra services, we will be pleased to negotiate a fee for these.
4.Cross referrals. One of our targets is to help our client’s businesses to grow. This is assisted by recommending business of one of our clients to another client who may require the service or product. If our clients expand, then we expand with them.
5.Informality. We are not aloof. We enjoy good relationships with our clients, but recognise that it is unprofessional to become too friendly.
6.Ideas. We are a practice brimming with futuristic ideas about how best to help our clients. Watch this space!
Laurence Hoppen left school in 1963 and went straight into an accountancy practice. He began his accountancy training as a mature student on reaching the age of 21 and qualified as an ACCA in 1975. Much of the early background was in auditing and he held a Registered Audit certificate for 25 years, before concluding that it was not cost effective for small practices to continue auditing. After returning his audit certificate Mr. Hoppen has held an ACCA Practising Certificate (non-audit).
Mr. Hoppen’s Accountancy background includes: Experience of private practice, commerce, industry, the charity sector and the educational sector gives a global range. Client experience has ranged from the small individual to dare we say, royalty. From the small sole trader, to partnerships, and from the limited company to the PLC. His most enjoyable project was while as a Financial Controller of a legal practice and spending 6 months on the computerisation of the practice. This entailed a notable recommendation, whereby a $50-70,000 computer system would provide a guaranteed cost benefit of £150,000 with a potential further saving of £250,000 per year.
In 1994 Laurence obtained a teaching qualification, which was updated and upgraded to a masters degree in 2015, hence the expertise in training and development. The degree entailed preparing a 5,000 document titled “Ethics within Accountancy”. A book on Business Ethics is being prepared as is one on V.A.T. for small and medium sized businesses. Since Brexit, the book on V.A.T. is on hold, pending substantial hoped for changes, once Brexit has been completed.
Personal interests include a love of football, with a special interest in football finances
Claim to Fame
The following scenario developed from a personal problem, but became an issue that has benefited everybody nationally.
In September 1993 I paid some cash into a local branch of my bank in order to prevent my account going into an overdraft. My bank makes its account up to the 9th of each month, and my deposit went in on the last day of their accounting month. I completed my paying-in-slip properly by putting the cash deposit in the box marked as cash, as opposed to cheques. When I received my bank statement, I was shocked to discover that I had been charged both bank charges and interest and my cash deposit had gone through my account 2-3 days later than I had lodged.
I made a complaint to my bank and they informed me that the charge and interest was for uncleared items. I argued that as I had paid in cash and not cheques, they were getting the benefit/usage of my cash for a few days, rather than my deposit being uncleared, and that they should be paying me the interest. Arguments went on for a few weeks, until I wrote to a Sunday Newspaper, who were specialising in complaints against banks (at the time there was no Financial Ombudsman). My complaint was referred on to the BBC Money Programme, where I undertook a 5 minute radio interview on the telephone.
The bank refunded my charges and interest as an ex-gratia acknowledgement, but the outcome went further. the bank acknowledged that their computer system was unable to differentiate cash and cheque deposits, despite there being separate boxes on the paying-in-slips. Therefore they were forced to change their computer system and this resulted in the same day clearance system that banks now operate. Indeed, one can now apply for clearance within 2 hours for a special fee.
Client Service Aims
1. A professional service. We have high ideals about our professional work and conduct. This transmits itself through
to our clients who benefit from this approach.
2. A personal service, availability to deal with queries. We do not delegate much of this responsibility to trainees.
3. A comprehensive service. Our quality assurance demands that should we notice, or you request that you require extra services, we will be pleased to negotiate a fee for these.
4. Cross referrals. One of our targets is to help our client’s businesses to grow. This is assisted by recommending business of one of our clients to another client who may require the service or product. If our clients expand, then we expand with them.
5. Informality. We are not aloof . We enjoy good relationships with our clients, but recognise that it is unprofessional to become too friendly.
6. Ideas. We are a practice brimming with futuristic ideas about how best to help our clients. Watch this space!
There is no limit to the accountancy services the practice can provide. We mainly focus on sole traders, individual’s tax returns, and small to medium-sized businesses, including charities. We have associations with other accountants, so for larger businesses we can get help if needed. We ceased to undertake auditing in 2001, because it was not found to be cost effective. Any audit work (although preparatory papers can be prepared by us) can be arranged through an associated practice, but in those instances, ACCA regulations require the client to sign a separate contract with that practice. By recognition of holding an ACCA Practising Certificate our technical skills are regularly kept up to date. We have significant accounting expertise in systems, controls, and work procedures, and are able to advise on the most appropriate computer system for your business. We have further special expertise in staff training and development as Mr. Hoppen has a masters degree in education (finance, banking, and accountancy) and there is a sister company-Strategic Business Trainers.
The software we use depends upon the type and size of clients, as well as that used by the client themselves. This there is flexibility in this. Mr. Hoppen is an experienced user of Sage and Sage Payroll, and also a skilled trainer. A survey of accountants has revealed a 100% vote that their favourite software in Microsoft Excel, and Mr. Hoppen is no exception to that.
A list of services provided includes the following:-
Bookkeeping and Incomplete Records
Accounting (Financial and Management)
Business Start-up (including business plans, cash flow forecasts etc.)
Taxation (P.A.Y.E., V.A.T., personal and business taxes)
Staff Training and Development
Business and Financial Advice (grants, funding, investment appraisal etc.)
Business and Employment Law Advice
Computer and Systems Consultancy
We specialise in small and medium sized businesses. We are a general practice. Previously with a Registered Audit certificate, but this is work we no longer provide, because it is not cost-effective for small practices. We are prepared to accept work from any type of business, although there are a few sectors in which we have specialised.
Strongest attributes include systems, controls and work procedures as well as an expertise in training and development.
Further contact details:
Also on Linked In and Facebook. See also http://www.strategicbusinesstrainers.wordpress.com
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